Cookie Policy

This Cookie Policy explains how Buildex Pro ("Buildex Pro", "we", "our" or "us") uses cookies and similar technologies when you visit or interact with our Website.

This Cookie Policy should be read together with our:

• Privacy Policy;
• GDPR Notice;
• Terms & Conditions; and
• Disclaimer.

This Cookie Policy explains:

a. what cookies are; b. why we use them; c. the types of cookies we use; d. how long cookies remain on your device; e. how you can manage your cookie preferences; and f. your rights in relation to cookies under Applicable Law.

Buildex Pro is committed to using cookies responsibly, transparently and in compliance with Applicable Data Protection Law.

This Cookie Policy applies to:

a. www.buildexpro.co.uk; b. all Buildex Pro subdomains; c. customer portals; d. contractor portals; e. mobile websites; f. future mobile applications; g. online booking systems; h. quotation systems; i. customer account areas; and j. any other digital services operated by Buildex Pro that display or link to this Cookie Policy.

This Cookie Policy applies regardless of the device used to access the Website, including:

• desktop computers;
• laptops;
• tablets;
• mobile phones;
• smart televisions; and
• other internet-enabled devices.

Cookies are small text files that are downloaded to your device when you visit a website.

Cookies allow websites to recognise your device and remember certain information about your visit.

Cookies may be used to:

a. remember preferences; b. maintain secure sessions; c. improve website performance; d. analyse website usage; e. provide personalised content; f. measure advertising effectiveness; and g. enhance security.

Cookies do not normally contain information that directly identifies an individual, although they may be linked to Personal Data held by Buildex Pro or trusted third parties.

In addition to cookies, Buildex Pro may use similar technologies including:

a. web beacons; b. tracking pixels; c. local storage; d. session storage; e. software development kits (SDKs); f. tags; g. scripts; h. APIs; i. device identifiers; and j. similar technologies that perform comparable functions.

References to "cookies" within this Policy include these technologies where appropriate unless the context requires otherwise.

Cookies help Buildex Pro provide a secure, reliable and efficient Website.

We may use cookies to:

a. remember your preferences; b. improve website functionality; c. maintain login sessions; d. prevent fraud; e. detect malicious activity; f. improve website performance; g. analyse visitor behaviour; h. understand customer journeys; i. identify technical issues; j. remember consent preferences; k. improve accessibility; l. personalise user experience; m. improve our Services; n. measure marketing campaigns; and o. comply with legal obligations.

The Website may use one or more of the following categories of cookies:

a. Strictly Necessary Cookies; b. Functional Cookies; c. Performance Cookies; d. Analytics Cookies; e. Advertising Cookies; f. Social Media Cookies; g. Security Cookies; and h. Preference Cookies.

Not every category listed above will necessarily be used at all times.

The cookies actually deployed depend upon the features and services available on the Website at any given time.

Strictly Necessary Cookies are essential for the operation of the Website.

Without these cookies, certain Website functionality may not operate correctly.

Examples include cookies used for:

a. security; b. authentication; c. fraud prevention; d. session management; e. load balancing; f. website navigation; g. cookie consent preferences; h. shopping or quotation functionality where applicable; i. user authentication; and j. maintaining website stability.

Where permitted by Applicable Law, these cookies may be placed without requiring prior consent because they are necessary for the operation of the Website.

Functional Cookies allow the Website to remember choices you make in order to improve your experience.

These cookies may remember:

a. language preferences; b. accessibility settings; c. login preferences; d. account preferences; e. region; f. interface settings; g. customer portal preferences; h. contractor portal preferences; and i. other personalisation settings.

Disabling Functional Cookies may reduce certain Website features or functionality.

Performance and Analytics Cookies help Buildex Pro understand how visitors use the Website.

Information collected may include:

a. pages visited; b. navigation paths; c. browser information; d. operating system; e. approximate location; f. referral sources; g. session duration; h. click behaviour; i. technical errors; and j. Website performance metrics.

Analytics information assists Buildex Pro in:

a. improving Website performance; b. improving customer experience; c. identifying technical issues; d. understanding user behaviour; e. improving accessibility; f. planning future Website improvements; and g. measuring overall Website effectiveness.

Where legally required, Performance and Analytics Cookies will only be activated after obtaining your consent.

From time to time, Buildex Pro may use Advertising, Marketing or Social Media Cookies.

These cookies may be used to:

a. measure advertising performance; b. limit repeated advertisements; c. personalise advertising; d. measure conversions; e. improve marketing campaigns; f. remember marketing preferences; g. enable social media sharing; h. measure campaign effectiveness; and i. understand visitor interactions across advertising platforms.

Advertising or Marketing Cookies will only be placed where the necessary consent has been obtained in accordance with Applicable Law.

If Buildex Pro does not currently use Advertising Cookies, this Clause shall apply should such technologies be introduced in the future.

Buildex Pro may permit carefully selected third-party service providers to place cookies or similar technologies on the Website where such cookies are necessary for the operation, security, functionality, analytics or marketing of our Website.

Depending upon the services used by Buildex Pro from time to time, third-party cookies may originate from providers including, but not limited to:

a. Google; b. Google Analytics; c. Google Tag Manager; d. Google Maps; e. Google reCAPTCHA; f. Google Ads; g. Microsoft Clarity; h. Microsoft Advertising; i. Meta (Facebook); j. Instagram; k. LinkedIn; l. YouTube; m. Vimeo; n. Stripe; o. PayPal; p. Trustpilot; q. Calendly; r. Cloudflare; s. HubSpot; t. Mailchimp; u. Intercom; v. Zendesk; w. OpenAI; x. Anthropic; y. other cloud service providers; z. other analytics providers; and aa. other technology providers engaged by Buildex Pro.

The inclusion of a provider within this Clause does not necessarily mean that the relevant provider is currently used by Buildex Pro.

Each third-party provider operates under its own privacy and cookie policies, and Buildex Pro does not control the cookies placed by such providers.

Users are encouraged to review the privacy and cookie policies published by any third-party providers with whom they interact through the Website.

Where required by Applicable Law, Buildex Pro shall obtain your consent before placing any non-essential cookies on your device.

Consent may be requested through a cookie banner, cookie management platform or other appropriate consent mechanism.

You may:

a. accept all cookies; b. reject non-essential cookies; c. customise your preferences; or d. withdraw previously granted consent,

subject to the functionality of the Website and Applicable Law.

Your cookie preferences may be stored in a cookie so that your choices can be remembered during future visits.

Withdrawal of consent shall not affect the lawfulness of cookie processing carried out before consent was withdrawn.

You can manage your cookie preferences at any time through the cookie settings made available on the Website where applicable.

Most internet browsers also allow you to:

a. delete cookies; b. block cookies; c. restrict cookies; d. receive notifications before cookies are stored; or e. configure browser-specific privacy settings.

Disabling certain categories of cookies may affect the availability or functionality of parts of the Website.

Buildex Pro cannot guarantee the proper operation of the Website where essential cookies have been disabled.

Most modern browsers provide users with tools for controlling cookies.

Users should consult the documentation provided by their browser manufacturer for instructions regarding:

a. viewing cookies; b. deleting cookies; c. blocking cookies; d. managing cookie permissions; and e. configuring browser privacy settings.

Cookie management procedures differ between browsers and devices.

Buildex Pro accepts no responsibility for browser functionality or browser settings provided by third-party software developers.

Cookies may remain on your device for different periods depending upon their purpose.

Cookies generally fall into two categories:

a. Session Cookies; and b. Persistent Cookies.

Session Cookies are automatically deleted when your browsing session ends.

Persistent Cookies remain on your device until:

a. they expire; b. they are manually deleted; or c. they are removed through your browser settings.

The retention period of individual cookies varies depending upon the cookie provider and its intended purpose.

Certain cookies or similar technologies may involve the processing of information outside the United Kingdom.

Where cookie-related information is transferred internationally, Buildex Pro shall take reasonable steps to ensure that appropriate safeguards are implemented in accordance with Applicable Data Protection Law.

Further information regarding international transfers is available within our Privacy Policy.

Buildex Pro may use Security Cookies to protect the Website and its Users.

Security Cookies may assist in:

a. fraud prevention; b. account authentication; c. login security; d. bot detection; e. spam prevention; f. cyber-security monitoring; g. abuse prevention; h. maintaining secure sessions; and i. protecting Website integrity.

Certain Security Cookies may be regarded as Strictly Necessary Cookies where permitted under Applicable Law.

The Website is not directed towards children under eighteen (18) years of age.

Buildex Pro does not knowingly use cookies to collect Personal Data directly from children for marketing purposes.

Parents or legal guardians who believe that a child has interacted with the Website in a manner giving rise to privacy concerns should contact Buildex Pro using the contact details published on the Website.

Buildex Pro continually reviews and develops its Website and digital services.

As new technologies become available, Buildex Pro may introduce, modify or remove cookies and similar technologies.

Where such changes materially affect this Cookie Policy or your rights under Applicable Law, Buildex Pro shall update this Policy accordingly.

The latest version of this Cookie Policy shall always be published on the Website.

This Cookie Policy forms part of Buildex Pro's wider legal framework.

This Cookie Policy should be read together with the following documents:

a. Privacy Policy; b. GDPR Notice; c. Terms & Conditions; and d. Disclaimer.

Where there is any inconsistency between this Cookie Policy and mandatory provisions of Applicable Data Protection Law, the mandatory legal provisions shall prevail.

Nothing contained within this Cookie Policy limits any rights granted to individuals under Applicable Data Protection Law.

Buildex Pro is committed to using cookies and similar technologies in accordance with Applicable Data Protection Law and applicable electronic communications legislation.

Where legislation changes or new regulatory guidance is issued, Buildex Pro may amend its use of cookies and this Cookie Policy to maintain ongoing compliance.

Nothing contained within this Cookie Policy shall limit any rights granted to Users under Applicable Law.

Buildex Pro is committed to making its Website accessible to all Users.

Our cookie consent mechanisms are designed, so far as reasonably practicable, to be accessible to users of assistive technologies and compatible with commonly used web browsers.

Where you experience difficulty managing your cookie preferences through the Website, you may contact Buildex Pro for reasonable assistance.

Buildex Pro continually reviews the accessibility of its digital services and may improve cookie management functionality from time to time.

You remain in control of your cookie preferences.

Subject to the limitations described in this Cookie Policy, you may:

a. accept cookies; b. reject non-essential cookies; c. withdraw previously granted consent; d. modify your cookie preferences; e. delete existing cookies; or f. configure your browser to restrict cookies.

Changes to your cookie preferences may affect certain Website features, functionality or personalisation.

Your choices regarding cookies do not affect your rights under Applicable Data Protection Law.

Buildex Pro reserves the right to amend, update or replace this Cookie Policy at any time.

The most recent version shall always be available on the Website.

Material changes may be highlighted through the Website or communicated by other appropriate means where required by Applicable Law.

The "Last Updated" date shown at the beginning of this Cookie Policy identifies the date on which this Policy was most recently revised.

If you have any questions regarding this Cookie Policy or the use of cookies by Buildex Pro, you may contact us using the official contact details published on the Website.

Where your enquiry relates to the processing of Personal Data, Buildex Pro may direct you to the Privacy Policy or GDPR Notice where appropriate.

Buildex Pro will use reasonable endeavours to respond to cookie-related enquiries promptly.

Headings are included for convenience only and shall not affect the interpretation of this Cookie Policy.

Words importing the singular include the plural and vice versa unless the context otherwise requires.

References to legislation include any amendment, replacement, consolidation or re-enactment of that legislation.

The words "including", "includes", "such as" and similar expressions shall mean "including without limitation".

Capitalised terms not otherwise defined in this Cookie Policy shall have the meanings given in the Buildex Pro Terms & Conditions where appropriate.

This Cookie Policy shall be governed by and interpreted in accordance with the laws of England and Wales.

Nothing contained within this Cookie Policy excludes or limits any mandatory rights available under Applicable Data Protection Law.

Where mandatory legislation in another jurisdiction applies to the processing of information through cookies, such legislation shall apply only to the extent required by law.

If any provision of this Cookie Policy is found to be unlawful, invalid or unenforceable by a court or competent authority, that provision shall be modified or severed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

This Cookie Policy forms part of Buildex Pro's wider legal framework.

Users should also read the following documents:

a. Terms & Conditions; b. Privacy Policy; c. GDPR Notice; and d. Disclaimer.

Each of these documents addresses different legal obligations and should be read together to obtain a complete understanding of Buildex Pro's legal and privacy practices.

Buildex Pro is committed to providing a transparent and responsible approach to the use of cookies and similar technologies.

We use cookies only where they serve a legitimate purpose, improve the functionality or security of our Website, or where you have provided any consent required by Applicable Law.

We regularly review our cookie practices to ensure they remain appropriate, secure and compliant with evolving legal and technical standards.

By continuing to use the Website in accordance with your chosen cookie preferences, you acknowledge that you have read and understood this Cookie Policy.

This Cookie Policy should be read together with our Terms & Conditions, Privacy Policy, GDPR Notice and Disclaimer, which together form Buildex Pro's comprehensive legal framework.

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